Privacy & cookies

Privacy Policy of JOCO INVESTIGATIONS

Last updated: August 6, 2025

JOCO INVESTIGATIONS respects your privacy and safeguards your personal information processed in connection with the assignments entrusted to us. During your interactions with JOCO INVESTIGATIONS, certain personal and other data about you are collected and processed.

By using our website and services, you explicitly consent to this Privacy Policy and accept that this Privacy Policy applies to the personal data processed by JOCO INVESTIGATIONS.

JOCO INVESTIGATIONS reserves the right to modify this Privacy Policy at any time.

1. DEFINITIONS

• Data Controller: the entity determining the purposes and means of processing personal data;

• Data Subject: any natural person whose personal data are processed.

• GDPR (General Data Protection Regulation): regulation aimed at better protecting personal data of European citizens. It covers any type or form of personal data—private, professional, public. Adopted in April 2016 and fully applicable across the EU from May 25, 2018.

2. DATA CONTROLLER

Under GDPR, JOCO INVESTIGATIONS is the data controller for processing your personal data.

3. PURPOSES OF PROCESSING YOUR PERSONAL DATA

JOCO INVESTIGATIONS processes your personal data for the following purposes:

• Performing its statutory duties

• Communication with the data subject

• Managing the data subject’s profile

• Exercising the rights of the data subject

• Informing the data subject

4. PERSONAL DATA WE PROCESS

We collect and process your personal data in various ways, including:

Data you provide directly:

• Identification and contact information: name, address, telephone/mobile number, email, date of birth, gender, family situation, etc.

• Financial information: bank account number, BIC code, names of authorized representatives.

• Login credentials related to your personal user account

• Information about the services you use

• Complaints

• Any other information you provide when using our services 

• Data you provide via the website

5. RECIPIENTS WITH WHOM WE SHARE PERSONAL DATA

Your personal data may be shared with legally mandated authorities when necessary for the initiation, performance, access, or handling of our services. In such cases, requisite processing agreements have been concluded to ensure GDPR compliance.

Personal data are disclosed only in accordance with this Privacy Policy or when legally required. Exceptionally, we may disclose your personal data pursuant to a court order or to comply with mandatory laws or regulations. In those cases, you will be informed unless prohibited by law.

Depending on the purpose of processing and necessity, the following recipients may receive your personal data:

• The data subject themself

• Government authorities

• JOCO INVESTIGATIONS’ clients

• Processors engaged by the data controller

• Data Protection Officer

No personal data are transferred to recipients beyond the aforementioned categories.

6. DATA SUBJECT RIGHTS

As a data subject, you generally have the right to:

1. Know whether personal data about you are being processed;

2. Understand the specific purposes of such processing;

3. Know which data are processed;

4. Know the recipients of your personal data;

5. Lodge a complaint with the Data Protection Authority.

Upon request, we will provide the processed personal data in clear and transparent language, along with any information about the origin of the data.

You also have the right to request free amendments to any personal data concerning you. In certain cases, JOCO INVESTIGATIONS may not be able to make changes directly (e.g. when third parties are involved).

Rights such as “restriction of processing,” “data portability,” or “objection to processing” may be of limited applicability in the context of data collected by JOCO INVESTIGATIONS. Nevertheless, you may exercise these rights if properly motivated.

To exercise any GDPR rights, send a written request with a copy of your ID (front/back) to JOCO INVESTIGATIONS. We will provide the information free of charge within 30 days of receipt. A fee of €50 may be charged for repeated requests regarding the same data. Manifestly unfounded or excessive requests may be refused.

If there is doubt about the requester’s identity, JOCO INVESTIGATIONS may require an in-person verification at its offices.

7. PROTECTION AND RETENTION OF YOUR PERSONAL DATA

We apply technical and organizational measures to optimally secure your personal data. Only authorized personnel involved in processing have access. All servers processing personal data are located in professionally operated, secure data centers in Belgium. No personal data processed by us leave the EU.

Personal data are retained no longer than necessary. Subject to legal obligations, the maximum retention period is three years after file closure. Thereafter, personal data are permanently deleted.

8. SECURITY

Personal data are stored in a secure environment to protect against loss, misuse, disclosure, unauthorized access, or alteration. Staff involved in processing are contractually bound to strict confidentiality. Security measures include:

• Access restricted to authorized personnel only

• Password use

• Firewalls

• Technical and organizational measures compliant with GDPR

Cookie Policy of JOCO INVESTIGATIONS

Last Updated: 20/02/2024

At JOCO INVESTIGATIONS, we use cookies on our website to improve user experience and optimize our services. Below you'll find information about the cookies we use, how we use them, and how you can manage your cookie preferences.

1. What are cookies?

Cookies are small text files placed on your device when you visit our website. They contain information used to remember your preferences, track statistics, and enhance your interaction with the website.

2. What cookies do we use?

We use the following types of cookies:

- Strictly Necessary Cookies: Essential cookies necessary for the functioning of the website.

- Performance Cookies: Cookies that help us measure and improve the performance of the website.

- Functional Cookies: Cookies that remember your preferences to enhance user experience.

- Targeting Cookies: Cookies used for marketing purposes and targeted advertising.

3. How do we use cookies?

We use cookies for the following purposes:

- To ensure the functionality of the website.

- To analyze website usage and generate statistics.

- To remember your preferences and personalize the user experience.

- To display targeted advertisements based on your interests.

4. Cookie Management:

You can manage your cookie preferences and disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.

5. External Links:

Our website may contain links to external websites or services with different cookie policies. We have no control over the cookie policies of external websites and recommend consulting their privacy statements.

6. Changes to the Cookie Policy:

This cookie policy may be updated to reflect any changes in our use of cookies. Please check this page regularly for the latest information.

By continuing to use our website, you consent to the use of cookies as described in this cookie policy.

Thank you for trusting JOCO INVESTIGATIONS.